Return & Refund Policy

At Original Garment Store (OGS), we are committed to ensuring that every order is processed and packed carefully before being shipped to our customers.

1. No Exchange Policy

All items purchased from Original Garment Store are not eligible for exchange or size changes.

Customers are advised to carefully check the product details, size chart, colour and other product information before placing an order.

We do not accept exchanges due to:

• Wrong size selected by the customer.
• Change of mind.
• Incorrect colour selected by the customer.
• Customer no longer wants the item.
• Items that have been worn, washed or altered.

2. Exchange Due to Our Error

An exchange may be allowed if the error is confirmed to have been caused by Original Garment Store.

Examples include:

• Wrong item sent.
• Wrong size sent compared with the customer's order.
• Product received with a manufacturing defect that was present before shipment.

Customers must contact our Customer Service team as soon as possible after receiving the order.

For verification purposes, customers may be required to provide:

• Order number.
• Photos or videos of the item received.
• Photos of the packaging and shipping label.
• A clear explanation of the issue.

After verification, OGS will determine the appropriate solution, which may include an exchange or other suitable resolution.

3. Damage, Loss or Error During Courier Delivery

Once the parcel has been handed over to the appointed courier company, OGS is not responsible for loss, damage or delivery-related issues caused by the courier.

This includes:

• Parcel lost during delivery.
• Parcel damaged during transportation.
• Missing items caused by courier handling.
• Delivery delays.
• Incorrect handling by the courier.
• Other issues occurring while the parcel is under the courier's responsibility.

Customers are advised to contact the courier company directly for delivery-related claims.

However, OGS may assist customers in providing relevant order or shipment information where necessary.

4. Contact Customer Service

If you have any questions or believe that an error has occurred with your order, please contact our Customer Service team.

Customer Service: 011-2623 9913

Please provide your order number when contacting us so that we can assist you more efficiently.

5. Important Notice

By placing an order with Original Garment Store, customers acknowledge and agree to the terms stated in this Return & Refund Policy.

OGS reserves the right to review each case individually and determine the appropriate resolution based on the circumstances of the order.

Confirmed policy details: Return requests must be made within 7 days after receipt. No processing fee is charged to the customer. Where a refund is approved, it is processed within 7 working days. OGS does not provide a general warranty; applicable exchange or refund is handled according to this policy.