Terms & Conditions

Welcome to Original Garment Store (OGS). By accessing and using our website, you agree to be bound by the following Terms & Conditions. Please read these terms carefully before placing an order.

1. General

Original Garment Store (OGS) operates an online retail business offering men's clothing and apparel through our website and other authorized sales channels.

These Terms & Conditions apply to all customers who browse, access or make purchases through our website.

OGS reserves the right to update, amend or modify these Terms & Conditions at any time without prior notice. Any changes will take effect once they are published on this website.

2. Product Information

We make reasonable efforts to ensure that all product information displayed on our website is accurate and up to date.

Product information may include:

• Product name and description
• Brand
• Colour
• Size
• Measurements
• Material
• Product photographs
• Price
• Availability

However, slight differences may occur between the actual product and the images displayed on the website due to photography, lighting, screen settings or manufacturing variations.

Customers are encouraged to carefully review all product information, including size and measurements, before placing an order.

3. Product Availability

All products are subject to availability.

Adding an item to the shopping cart does not guarantee that the item will remain available until the order is completed.

In the event that a purchased item becomes unavailable due to an inventory error or other circumstances, OGS may contact the customer to provide an appropriate solution, which may include:

• Replacement with an available item, subject to agreement.
• Refund of the unavailable item.
• Other suitable arrangements agreed between OGS and the customer.

4. Pricing

All prices displayed on our website are in Malaysian Ringgit (RM), unless otherwise stated.

OGS reserves the right to change product prices, promotions and discounts at any time without prior notice.

The applicable price at the time the customer completes the purchase will be used for the order.

Prices may differ between our website and other sales channels due to different promotions, platform campaigns, vouchers, fees or marketing activities.

5. Orders

Customers are responsible for ensuring that all information provided during checkout is correct.

This includes:

• Full name
• Delivery address
• Contact number
• Email address
• Product selection
• Size
• Colour
• Quantity

Once an order has been confirmed and processed, changes or cancellations may not be possible.

OGS reserves the right to cancel or refuse an order in circumstances including, but not limited to:

• Incorrect pricing caused by a technical or system error.
• Product availability issues.
• Suspected fraudulent transactions.
• Incorrect or incomplete order information.
• Other circumstances that may affect the validity of the order.

If an order is cancelled by OGS and payment has already been made, the customer will be notified regarding the applicable refund arrangement.

6. Payment

Customers must complete payment using the payment methods made available on our website.

An order will only be processed after successful payment confirmation.

OGS is not responsible for delays caused by payment providers, banks or third-party payment services.

7. Shipping & Delivery

Orders will be processed and shipped using the delivery methods available at checkout.

Delivery times may vary depending on:

• Destination
• Courier service
• Weather
• Public holidays
• Peak periods
• Operational disruptions
• Other circumstances beyond OGS's control

Estimated delivery times are provided as a guide only and are not guaranteed.

Once the parcel has been handed over to the courier, delivery is subject to the courier company's handling and delivery procedures.

8. Courier-Related Issues

OGS is not responsible for loss, damage, delay or other issues caused by the courier after the parcel has been handed over for delivery.

This includes:

• Lost parcels
• Damaged parcels during transportation
• Delivery delays
• Incorrect handling
• Missing parcels
• Other courier-related incidents

Customers may contact the relevant courier company to make a delivery-related claim.

OGS may assist by providing relevant order or shipment information where appropriate.

9. Exchange Policy

All purchases are generally not eligible for exchange.

Customers are responsible for selecting the correct size, colour and product before completing their purchase.

Exchange requests due to the following reasons will generally not be accepted:

• Wrong size selected by the customer.
• Change of mind.
• Customer no longer wants the item.
• Incorrect colour selected by the customer.
• Personal preference.
• Product has been worn, washed or altered.

However, an exchange may be considered if the error is confirmed to have been caused by OGS.

Examples include:

• Wrong product sent.
• Wrong size sent compared with the customer's order.
• Confirmed product defect caused before shipment.

Customers must contact OGS Customer Service as soon as possible after receiving the order.

10. Return & Refund

OGS does not generally accept returns or refunds due to change of mind, incorrect size selection or personal preference.

If an issue occurs due to an error by OGS, the case will be reviewed individually.

Customers may be required to provide:

• Order number.
• Photos or videos of the product.
• Photos of the packaging.
• Shipping label.
• Description of the issue.

After verification, OGS will determine the appropriate resolution.

For the complete policy, please refer to our Return & Refund Policy.

11. Product Condition

Customers should inspect their products upon receiving the parcel.

Products intended for exchange due to an error by OGS must generally remain:

• Unworn.
• Unwashed.
• Unaltered.
• In original condition.
• With original tags or packaging where applicable.

OGS reserves the right to reject an exchange request if the product has been used, washed, altered or damaged after delivery.

12. Customer Responsibility

Customers are responsible for providing accurate information when placing an order.

OGS will not be responsible for problems resulting from incorrect information provided by the customer, including:

• Incorrect delivery address.
• Incorrect phone number.
• Incorrect size selection.
• Incorrect product selection.
• Failure to receive the parcel.
• Failure to respond to courier communications.

13. Promotions & Discounts

Promotional offers, discounts, vouchers and special campaigns may be subject to specific terms and conditions.

Unless otherwise stated:

• Promotions cannot be exchanged for cash.
• Promotions cannot be combined with other promotions.
• Promotional prices are valid only during the stated promotional period.
• Promotional products may be subject to different return or exchange conditions.

OGS reserves the right to modify or terminate a promotion where necessary.

14. Intellectual Property

All content displayed on this website, including but not limited to:

• Logos
• Brand names
• Product photographs
• Graphics
• Text
• Website design
• Images
• Videos
• Marketing materials

is owned by or used with permission by OGS or the relevant rights holder.

No content may be copied, reproduced, modified, distributed or commercially used without prior written permission.

15. Website Use

Customers agree to use this website only for lawful purposes.

Customers must not:

• Attempt to gain unauthorized access to the website.
• Interfere with website operations.
• Upload malicious software.
• Use the website for fraudulent activities.
• Copy website content without permission.
• Abuse promotional systems.
• Conduct activities that may damage OGS or its customers.

OGS reserves the right to restrict or terminate access to users who violate these terms.

16. Website Accuracy

OGS makes reasonable efforts to ensure that information on the website is accurate.

However, errors may occasionally occur, including:

• Typographical errors.
• Incorrect product information.
• Incorrect pricing.
• Incorrect stock information.
• Technical errors.

OGS reserves the right to correct such errors and, where necessary, cancel affected orders.

17. Third-Party Services

Our website may use third-party services such as:

• Payment providers.
• Courier companies.
• E-commerce platforms.
• Analytics services.
• Advertising platforms.
• Other technology providers.

These third parties may have their own terms and privacy policies.

OGS is not responsible for the policies, systems or actions of third-party service providers.

18. Limitation of Liability

To the extent permitted by applicable law, OGS shall not be liable for losses or damages arising from circumstances beyond our reasonable control, including but not limited to:

• Courier delays or losses.
• Payment provider failures.
• Website downtime.
• Technical problems.
• Natural disasters.
• Government restrictions.
• Network or internet disruptions.
• Other events beyond OGS's reasonable control.

Nothing in these Terms & Conditions is intended to exclude or limit any rights or protections that cannot legally be excluded under applicable law.

19. Privacy

Customer information submitted through our website may be collected and processed for purposes including:

• Processing orders.
• Payment processing.
• Delivery.
• Customer service.
• Business administration.
• Marketing, where applicable.
• Improving our products and services.

For more information, customers should refer to our Privacy Policy.

20. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of Malaysia.

Any dispute arising in connection with these Terms & Conditions shall be subject to the applicable laws and jurisdiction of Malaysia.

21. Contact Us

If you have any questions regarding these Terms & Conditions, your order, our products or our policies, please contact our Customer Service team.

Original Garment Store (OGS)
Customer Service: 011-2623 9913

We will make reasonable efforts to assist customers and resolve genuine issues in a fair and professional manner.

22. Acceptance of Terms

By accessing our website and placing an order with Original Garment Store, you acknowledge that you have read, understood and agreed to these Terms & Conditions, together with our other applicable website policies.

Original Garment Store (OGS)
One Stop. Multiple Brands. Quality & Value.